At M&S TECH STORE we offer exchanges only — there are no refunds. An exchange is available during each product’s warranty period.
Warranty period
The warranty period depends on the type of product (mobile phones, laptops, monitors, computers and accessories). Our sales team sets the warranty for each product, confirms it with you when your order is confirmed, and writes it on the invoice.
When can I exchange a product?
- The exchange request is made within the product’s warranty period.
- The product has a manufacturing defect or a fault covered by the warranty.
- The product comes with all its accessories, original packaging and the invoice.
- Our technical team inspects the product to confirm the defect before the exchange.
How is the exchange done?
- We exchange the product for the same product.
- If the same product is not available, we offer a replacement with the same or higher specifications, agreed with you.
Not covered
- The product’s warranty period has ended.
- Misuse, breakage, or exposure to liquids or impacts.
- The device was opened or repaired by an unauthorised party.
- A change of mind after purchase.
How do I request an exchange?
Contact us on WhatsApp or through the Contact us page with your order number and a description of the problem. Our team will arrange the inspection and the exchange with you.